Check out our FAQ's below...
1. What types of bathroom and shower aids do you offer?
We provide a comprehensive range of bathroom and shower aids designed to enhance safety and comfort, including:
- Shower Stools and Chairs: Options with or without arms, some featuring rotating seats for ease of movement.
- Transfer Benches: Assist with safe transfers into and out of the bathtub.
- Long-Handled Bath Sponges: Aid in reaching and cleaning hard-to-access areas.
- Lotion Applicators: Facilitate the application of lotions or creams to hard-to-reach places.
- Bathroom Steps: Provide a safer method of entering and exiting the bath or shower.
2. How do I choose the right bathroom or shower aid for my needs?
Selecting the appropriate aid depends on factors such as your mobility level, the specific challenges you face in the bathroom, and the layout of your bathroom space. For instance, if you have difficulty standing for extended periods, a shower stool or chair may be beneficial. If balance is a concern, installing grab bars can provide additional support. Our buying guideoffers detailed information to assist you in making an informed decision.
3. Are your bathroom and shower aids adjustable?
Many of our products feature adjustable components to ensure a comfortable and secure fit:
- Shower Stools and Chairs: Often come with height-adjustable legs to accommodate different user heights.
Specific adjustment features are detailed on each product page.
4. What materials are used in your bathroom and shower aids?
Our products are crafted from high-quality, durable materials suitable for wet environments:
- Shower Stools and Chairs: Constructed with corrosion-resistant aluminum frames and non-slip plastic seats.
- Bath Sponges and Lotion Applicators: Feature long, ergonomic handles with soft, gentle sponges or applicator heads.
Detailed material information is available on each product page.
5. Do your bathroom and shower aids come with a warranty?
Yes, all our bathroom and shower aids come with a 12-month New Zealand-based warranty, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for bathroom and shower aids?
We offer a 30-Day Hassle-Free Returns policy on many products. However, please note our Returns Eligibility for health and hygiene reasons:
What Can't Be Returned:
For health and hygiene reasons, the following products cannot be returned. We understand this might limit your options, but maintaining safety and quality standards is our priority.
- Incontinence Products: This includes disposable items, underwear, and bedding designed for incontinence.
- Toileting Products: Any products related to toileting.
- Bathroom and Personal Cleaning Products: We cannot accept returns on any bathroom or personal cleaning products.
7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. Cost of Delivery: We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
