Check out our FAQ's below...
1. What types of handcrafted wooden canes do you offer?
We offer a selection of beautifully crafted wooden canes, each designed for durability, elegance, and comfort. Our collection includes:
- Cherry Twist Canes: Featuring a natural cherry wood finish with a stylish twist design.
- Traditional Walking Sticks: Classic, sturdy canes with ergonomic handles for comfortable grip.
- Customizable Wooden Canes: Can be cut to suit your preferred height, providing a perfect fit.
2. What are the benefits of choosing a wooden cane?
Wooden canes offer timeless elegance and a natural feel, adding style and sophistication to mobility support. Made from high-quality wood, they are naturally moisture-resistant and provide excellent support, making them both practical and aesthetically pleasing.
3. Are your wooden canes adjustable?
Most of our handcrafted wooden canes are not adjustable in the traditional sense, but they can be custom-cut to your ideal height. We can cut the cane for you, but please note that once it’s cut, there’s no going back!
4. How do I care for my wooden cane?
To maintain the beauty and durability of your wooden cane, avoid prolonged exposure to moisture, and occasionally wipe it with a damp cloth. Avoid using harsh chemicals or cleaners, as these can damage the wood's finish.
5. Do your wooden canes come with a warranty?
Yes, all our handcrafted wooden canes come with a **12-month New Zealand-based warranty** covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for wooden canes?
We offer a 30-Day Hassle-Free Returns policy on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. Cost of Delivery: We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!