Check out our FAQ's below...
1. What types of cane accessories do you offer?
We provide a comprehensive range of cane accessories designed to enhance the functionality and comfort of your cane, including:
- Replacement Tips: High-quality rubber tips to replace worn-out ones, ensuring safety and stability.
- Wrist Straps: Universal straps that attach to any standard cane, preventing accidental drops.
- Cane Holders: Devices that allow you to hang your cane from the edge of a table or desk, keeping it within easy reach.
- Stability Enhancements: Attachments like self-standing bases and stability feet to improve balance and prevent your cane from falling over.
2. How do I choose the right cane accessory?
Selecting the appropriate accessory depends on your specific needs:
- For Enhanced Stability: Consider a self-standing cane tip or stability foot.
- For Convenience: A cane holder or wrist strap can keep your cane accessible and prevent it from falling.
- For Maintenance: Replacement tips are essential when the original ones wear out.
3. Are your cane accessories compatible with all canes?
Many of our accessories are designed to be universal and fit most standard canes. However, compatibility can vary based on cane dimensions. Each product page provides detailed specifications to help you determine fit. If you're uncertain, feel free to reach out to us for guidance.
4. How do I install or attach these accessories to my cane?
Installation procedures vary by accessory:
- Replacement Tips: Remove the old tip and push the new one onto the cane's shaft until secure.
- Wrist Straps: Loop the strap around the cane's handle or shaft as instructed.
- Cane Holders: Clip onto the cane and use as directed to hang from surfaces.
- Stability Enhancements: Attach to the cane's base following the provided instructions.
Detailed instructions are included with each product. If you need further assistance, please contact us.
5. Do your cane accessories come with a warranty?
Yes, all our cane accessories come with a 12-month New Zealand-based warranty, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for cane accessories?
We offer a 30-Day Hassle-Free Returns policy on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. Cost of Delivery: We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
