Check out our FAQ's below...
1. Why do wheelchair users need a cushion?
A wheelchair cushion provides essential support and comfort, helping to prevent pressure sores and improve posture. The added cushioning helps to distribute weight evenly, reducing strain on the body and minimizing discomfort from prolonged sitting. Cushions also aid in maintaining spinal alignment and can help reduce back pain, promoting overall well-being and independence for wheelchair users.
2. What types of wheelchair cushions do you offer?
We offer a variety of wheelchair cushions designed to enhance comfort and support, including:
- ActiveX™ Back Support Cushion: Provides lumbar and posture support to maintain the natural curvature of the spine.
- ActiveX™ Coccyx Wedge Cushion: Designed to relieve coccyx pain and improve posture by reducing pressure on the tailbone.
- ActiveX™ Donut Ring Cushion: Offers pressure relief and comfort, particularly beneficial for individuals with hemorrhoids or post-surgery discomfort.
- ActiveX™ Lumbar Cushion: Delivers superior back support, promoting proper spinal alignment.
- ActiveX™ Posture Wedge Cushion: Aids in back pain relief and improves posture by encouraging a forward tilt of the pelvis.
3. How do I choose the right wheelchair cushion for my needs?
To ensure a proper fit, start by measuring the seat width and depth of your wheelchair. Choose a cushion that matches or slightly exceeds these dimensions to provide full support and comfort. Each product page includes specific measurements to help you select the correct size.
4. Are your wheelchair cushions adjustable?
While our cushions are designed to provide optimal support as is, some models feature adjustable components:
- ActiveX™ Back Support Cushion: Includes adjustable straps to secure the cushion in place and accommodate different chair sizes.
- ActiveX™ Lumbar Cushion: Comes with an adjustable strap to ensure a snug fit on various seating surfaces.
Specific adjustment features are detailed on each product page.
5. What materials are used in your wheelchair cushions?
Our cushions are crafted from high-quality materials to ensure durability and comfort:
- ActiveX™ Foam: A responsive foam that conforms to the body's shape, providing targeted support and pressure relief.
- Breathable Covers: Many cushions feature removable, washable covers made from breathable fabrics to maintain hygiene and comfort.
Detailed material information is available on each product page.
6. Do your wheelchair cushions come with a warranty?
Yes, all our wheelchair cushions come with a 12-month New Zealand-based warranty, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
7. What is your returns policy for cushions?
Due to health and hygiene reasons, we cannot accept returns on any type of cushion. We recommend reviewing product details carefully before purchase. For more information, please refer to our Returns & Refunds policy
8. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. Cost of Delivery: We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
9. Where is your shop located?
Mobility Plus is an online-only store based in Putaruru, South Waikato, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
