Toileting Aids

1. What types of toileting aids do you offer?
We provide a comprehensive range of toileting aids designed to enhance comfort and independence, including:
- Urinal Bottles: Options for men and women, including non-spill designs.
- Bottom Wipers: Assist with personal hygiene for individuals with limited mobility.
- Toilet Seat Raisers: Available with removable armrests and in various heights to facilitate easier sitting and standing.
- Over Toilet Frames: Provide additional support and stability when using the toilet.
- Freestanding Toilet Surrounds: Offer support without the need for permanent installation.
- Portable Commodes: Versatile solutions for toileting needs, especially useful in limited mobility situations.

2. How do I choose the right toileting aid for my needs?
Selecting the appropriate aid depends on factors such as your mobility level, bathroom layout, and specific needs. For instance, if you have difficulty sitting down or standing up, a toilet seat raiser or over toilet frame may be beneficial. If you require assistance with personal hygiene, a bottom wiper could be helpful. Our buying guide offers detailed information to assist you in making an informed decision.

3. Are your toileting aids adjustable?
Many of our products feature adjustable components to ensure a comfortable and secure fit:
- Toilet Seat Raisers: Some models come with adjustable heights and removable armrests.
- Over Toilet Frames: Often have height-adjustable legs to accommodate different user heights.
- Freestanding Toilet Surrounds: Typically offer adjustable height and width settings.
Specific adjustment features are detailed on each product page.

4. What materials are used in your toileting aids?
Our products are crafted from high-quality, durable materials suitable for bathroom environments:
- Toilet Seat Raisers and Over Toilet Frames: Constructed with corrosion-resistant materials and easy-to-clean surfaces.
- Bottom Wipers: Made from solid easy clean plastic and rubber, ensuring long-term strength and resilience.
- Urinal Bottles: Manufactured from medical-grade plastic for durability and hygiene.
Detailed material information is available on each product page.

5. Do your toileting aids come with a warranty?
Yes, all our toileting aids come with a 12-month New Zealand-based warranty, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.

6. What is your returns policy for toileting aids?
We offer a 30-Day Hassle-Free Returns policy on many products. However, for health and hygiene reasons, certain items cannot be returned. This includes:
- Incontinence Products: Disposable items, underwear, and bedding designed for incontinence.
- Toileting Products: Any products related to toileting.
- Bathroom and Personal Cleaning Products: We cannot accept returns on any bathroom or personal cleaning products.
Please refer to our Returns & Refunds policy

7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. Cost of Delivery: Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.

8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.

Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!