Check out our FAQ's below...
1. How do I choose the right tyres and inner tubes for my mobility device?
Check the size markings on your current tyres, usually printed on the sidewall, to match the specifications. It’s essential to choose tyres and inner tubes with the same diameter and width to ensure a proper fit and optimal performance.
2. What’s the difference between pneumatic and solid tyres?
Pneumatic tyres are air-filled, providing a smoother and more cushioned ride, which is ideal for various terrains. Solid tyres are puncture-proof and low-maintenance but can be harder to find in New Zealand, especially for mobility scooters.
3. How important is maintaining the correct tyre pressure?
Maintaining the correct tyre pressure is essential, as low pressure is the leading cause of premature wear and punctures. Tyre pressure should be checked at least monthly. While the exact PSI should be listed in your device’s manual, a general rule of thumb is to keep it around 30 PSI.
4. Can I replace my own tyres and inner tubes?
Yes, many people can replace tyres and inner tubes themselves with the right tools and some basic guidance. We recommend following your device’s manual instructions or reaching out to a professional if you’re unsure.
5. How do I know if my tyres need replacing?
If you notice cracks, excessive wear, or frequent loss of air pressure, it may be time to replace your tyres. Worn tyres can affect traction and stability, so it’s essential to replace them promptly to ensure safety.
6. What tyre tread is best for outdoor use?
For outdoor use, look for tyres with a deeper, more textured tread pattern. These provide better grip on uneven or slippery surfaces. Indoor tyres, however, are generally smoother, as they don’t need as much traction.
7. Do I need special tools to replace tyres and inner tubes?
For some models, a basic set of tools like tyre levers, a pump, and a wrench is sufficient. However, certain mobility devices may require specific tools. Refer to your device’s manual or contact us if you’re unsure about the tools needed.
8. Do your products come with a warranty? Yes, all our products come with a minimum 12 month New Zealand-based warranty, covering manufacturing defects and providing peace of mind. Warranty details, including coverage and duration, can be found on each product page.
8. How does freight and delivery work? We offer fast, reliable freight delivery across New Zealand, ensuring your products arrive promptly and securely. Delivery times vary depending on your location, but we strive to deliver all orders as quickly as possible. You will receive tracking information once your order has been dispatched.
9. What is your returns policy? We want you to be completely satisfied with your purchase. We offer 30-Day Hassle-Free Returns on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
10. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!