Check out our FAQ's below...
1. What types of lightweight folding canes do you offer?
We offer a range of lightweight, folding canes that are convenient, portable, and designed for easy storage. Our collection includes:
- Adjustable Folding Canes: Canes that adjust to various heights for a perfect fit.
- Designer Folding Canes: Stylish designs combined with functionality, adding a touch of personal flair.
- Compact Travel Canes: Lightweight and collapsible, ideal for carrying in a bag or suitcase.
2. What are the benefits of a folding cane?
Folding canes offer the advantage of portability and convenience. They collapse easily, making them perfect for travel and storage. Whether you need support throughout the day or only occasionally, a folding cane can be stored compactly when not in use and quickly unfolded when needed.
3. Are your folding canes adjustable?
Yes, many of our folding canes are adjustable, allowing you to customize the height for optimal comfort and support. Check the product details for each cane’s height range and adjustment options.
4. How do I care for my folding cane?
To keep your folding cane in great condition, periodically check the locking mechanisms to ensure they are secure. Wipe the cane with a damp cloth as needed, and avoid exposure to moisture for prolonged periods. Proper maintenance helps keep your cane functioning safely and smoothly.
5. Do your folding canes come with a warranty?
Yes, all our folding canes come with a **12-month New Zealand-based warranty**, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for folding canes?
We offer a 30-Day Hassle-Free Returns policy on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. **Cost of Delivery:** We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
