Check out our FAQ's below...
1. What types of crutches do you offer?
We provide a variety of crutches to suit different needs, including:
- Double Adjustable Elbow Crutches: Lightweight, height-adjustable crutches designed for enhanced mobility and support.
- Deluxe Handle Elbow Crutches: Featuring anatomical handles for superior grip and even pressure distribution, reducing hand and wrist strain.
- Underarm Crutches:Traditional underarm crutches offering sturdy support for those recovering from leg, knee, or ankle injuries.
2. How do I choose the right crutches for my needs?
Selecting the appropriate crutches depends on factors such as your height, weight, and specific mobility requirements. Elbow crutches are often preferred for their ergonomic design, while underarm crutches provide robust support.
3. Are your crutches adjustable?
Yes, all of our crutches are adjustable to accommodate various heights, ensuring optimal comfort and support. Product specifications, including adjustability, are detailed on each product page.
4. Do you offer replacement parts for crutches?
Yes, we offer replacement parts such as heavy-duty crutch tips with metal inserts to maintain the safety and longevity of your crutches.
5. Do your crutches come with a warranty?
Yes, all our crutches come with a **12-month New Zealand-based warranty**, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for crutches?
We offer a 30-Day Hassle-Free Returns policy on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. Cost of Delivery: We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
