Check out our FAQ's below...
1. What types of car aids do you offer?
We provide a range of car aids designed to make entering, exiting, and traveling in vehicles easier and more comfortable. Our collection includes:
- Swivel Seat Cushions: Allow users to rotate smoothly, making it easier to get in and out of the car.
- Support Handles (Car Exit Bars): Attach to the car door frame, providing a stable grip for entering and exiting.
- Seatbelt Extenders: Extend the reach of the seatbelt for easier fastening, ideal for those with limited mobility or flexibility.
2. How do I choose the right car aid?
Choosing the right car aid depends on your needs. Swivel cushions are ideal for easier rotation, while support handles (car exit bars) offer additional stability when entering and exiting.
3. Are car aids easy to install and use?
Yes, our car aids are designed for ease of use and simple installation. Most items, like swivel seat cushions and car exit bars, can be easily positioned or attached without tools, making them convenient for daily use.
4. Are these car aids suitable for post-surgery recovery?
Absolutely. Our car aids provide added support and stability, making them ideal for individuals recovering from surgery or those with limited mobility. They help make getting in and out of the car smoother and safer, promoting independence during recovery.
5. Do your car aids come with a warranty?
Yes, all our car aids come with a 12-month New Zealand-based warranty, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for car aids?
We offer a 30-Day Hassle-Free Returns policy on many products. If you need to return an item, please refer to our [Returns & Refunds policy for detailed information on eligibility and the process.
7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. Cost of Delivery: We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched..
8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
