Check out our FAQ's below...
1. What’s the difference between a walker, walking frame, rollator, and Zimmer frame?
Walker:A lightweight frame that may have two or four wheels, making it easy to manoeuvre and ideal for those needing moderate support on various surfaces.
Walking Frame (Zimmer Frame): Also known as a Zimmer frame, this mobility aid provides maximum stability and support. Typically without wheels, it is perfect for those who need firm, steady support while standing or moving, especially indoors. The term "Zimmer frame" originates from Zimmer Holdings, a manufacturer of such devices, and has become a generic term in many regions.
Rollator (Wheeled Walker): Also known as a wheeled walker or simply a walker, a rollator features three or four wheels, handlebars, and hand-operated brakes. Most models include a built-in seat and storage options like baskets. Rollators are designed for users who can walk independently but need assistance with balance and stability. The wheels allow for smoother movement without lifting, making rollators ideal for longer distances and outdoor use.
2. How do I choose the right size walker or walking frame?
Choosing the correct size is essential for comfort and safety. Most walkers and frames have adjustable height settings to fit different users. For the best fit, your elbows should be slightly bent when holding the handles. Measure from the floor to the crease of your wrist to determine your ideal height.
3. Are your walkers and walking frames suitable for both indoor and outdoor use?
Yes, many of our walkers are designed with larger, durable wheels, making them suitable for both indoor and outdoor use. Walkers with larger wheels perform better on uneven or bumpy terrain, while hand-operated brakes provide extra control, especially on slopes or hills. Walking frames, also known as Zimmer frames, are primarily intended for indoor use where maximum stability is essential. If you plan to use a walker outdoors, consider a model with a built-in seat, allowing you to rest when needed.
4. How much weight can your walkers and walking frames support?
Our walkers and frames are built to support various weight capacities, typically up to 150kg. Check each product’s specifications for exact details.
5. What features should I consider when choosing a walker or frame?
When selecting a walker or frame, consider factors like weight, portability, and additional features. Weight is crucial if you’ll be transporting or lifting the walker, especially into the boot of a car. Walkers with X-folding frames are often easier to lift, transport, and store compared to other folding styles. Additional features, such as handbrakes for added safety, seat padding for comfort, and storage options like clip-in trays, can enhance convenience—particularly if you need a stable place for food or drinks.
6. How do I know if a walker with a seat is right for me?
A walker with a seat is an excellent choice if you need to rest frequently while moving around. These models allow you to pause and sit comfortably whenever you need a break, providing both mobility and convenience.
7. Do you offer assistance with assembly or setup?
Our walkers and frames come with simple assembly instructions, and many require minimal setup. We rate each product on ease of assembly and provide guidance to help you get started. If you need further assistance, please reach out to our customer support team.
8. Do your products come with a warranty? Yes, all our products come with a minimum 12 month New Zealand-based warranty, covering manufacturing defects and providing peace of mind. Warranty details, including coverage and duration, can be found on each product page.
8. How does freight and delivery work? We offer fast, reliable freight delivery across New Zealand, ensuring your products arrive promptly and securely. Delivery times vary depending on your location, but we strive to deliver all orders as quickly as possible. You will receive tracking information once your order has been dispatched.
9. What is your returns policy? We want you to be completely satisfied with your purchase. We offer 30-Day Hassle-Free Returns on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
10. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
