Check out our FAQ's below...
1. What types of daily living aids do you offer?
We provide a wide range of daily living aids designed to make everyday tasks easier and more manageable. Our collection includes items such as:
- Reachers and Grabbers: Extend your reach and help pick up items without bending or stretching.
- Long-Handled Bathing Aids: Make bathing safer and more comfortable.
- Sock Aids and Shoehorns: Help with dressing and footwear, promoting independence.
2. Are daily living aids easy to use?
Yes, our daily living aids are designed with ease of use in mind. Most items are lightweight, ergonomically designed, and require minimal effort, making them suitable for individuals with limited strength or mobility.
3. Do your daily living aids come with a warranty?
Yes, all our daily living aids come with a 12-month New Zealand-based warranty, covering manufacturing defects to give you peace of mind. Warranty details, including coverage and duration, are provided on each product page.
4. Are daily living aids suitable for people recovering from surgery or injury?
Yes, our daily living aids are ideal for individuals recovering from surgery or injury. Many of these aids promote independence and ease of movement, helping users complete tasks safely and comfortably during their recovery period.
5. What is your returns policy for daily living aids?
We offer a 30-Day Hassle-Free Returns policy on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
6. How does shipping work?
We provide fast and reliable shipping across New Zealand, ensuring your items arrive promptly. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.\
7. Where is your shop located? Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!