At Mobility Plus NZ, we stand by the quality of every product we sell. We’re committed to providing safe, reliable equipment backed by clear warranty coverage — so you can shop with confidence.
Standard warranty
All new products sold by Mobility Plus NZ are covered by a 12-month warranty (unless otherwise stated). This warranty covers product defects, faulty materials, and faulty workmanship from the date of purchase.
You’ll find specific warranty terms in the product manual supplied with your item.
Your rights under the Consumer Guarantees Act
Our warranty exists alongside your rights under New Zealand law — specifically the Consumer Guarantees Act 1993 (CGA).
Under the CGA, all customers are entitled to:
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Goods that are of acceptable quality and free from defects
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Products that are fit for their intended purpose
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Items that match their description and perform as advertised
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A repair, replacement, or refund if something goes wrong (within a reasonable timeframe)
These rights apply even after the warranty period has ended. If your item doesn’t meet these basic guarantees, you’re legally entitled to a fair and timely resolution. At Mobility Plus NZ, we honour these rights fully and work to resolve issues quickly and fairly.
Making a warranty claim
If you believe your product is faulty and may be covered under warranty, please contact us right away. We’ll assess your claim and, if approved, repair or replace the item as required under the warranty and the CGA.
To begin your claim, email us at info@mobilityplus.co.nz with:
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Your name and order number
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A brief description of the fault
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Photos or video if possible
What the warranty covers
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Faulty workmanship
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Faulty or defective materials
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Product defects within the 12-month warranty period
What the warranty does not cover
⚠️ The following issues are not covered:
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General wear and tear
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Damage caused by incorrect use, misuse, or abuse
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Failure to follow the instructions provided
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Cosmetic damage that doesn’t affect function (e.g. scuffs, fading)
To protect your warranty, please read and follow all product instructions carefully.
Return to base warranty
All products sold by Mobility Plus NZ are covered by a return to base warranty. This means the item must be returned to us for inspection. Return shipping costs are the customer’s responsibility until the warranty claim is confirmed.
We recommend keeping your original packaging in case a return is required.
Warranty assessment timeframe
Some claims are resolved quickly, while others may need to be sent to the manufacturer or supplier for further technical inspection.
Please allow 2–4 weeks for a full assessment, depending on the item and supplier turnaround times. We’ll keep you updated throughout the process.
Warranty claim costs
To begin assessment, warranty investigation costs may be charged upfront. These may include:
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Courier or call-out fees (if applicable)
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Technical assessment or diagnostic time
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Administration costs
If your claim is approved, some or all of these fees may be refunded or covered by the manufacturer. If the claim is declined, you may be responsible for any further costs associated with repair or replacement.
Our commitment to you
At Mobility Plus NZ, we take product support seriously. We’ll do our best to assess your claim fairly, communicate clearly, and get your issue resolved as quickly as possible. Whether your claim is under warranty or falls under the Consumer Guarantees Act 1993, you can trust we’ll treat you with honesty and care.
If you have any questions about your warranty or the claims process, we’re here to help.
📧 Email: info@mobilityplus.co.nz