Check out our FAQ's below...
1. How do I know which battery charger is compatible with my mobility device?
It’s essential to match the voltage and connector type of the charger with your device’s battery specifications. Check the product details on each charger’s page for compatibility, or refer to your device’s user manual. If you’re uncertain, feel free to contact us at info@mobilityplus.co.nz for assistance.
2. How often should I charge my mobility device’s battery?
For optimal battery life, it’s best to charge your device after each use or overnight. Avoid letting the battery fully deplete before recharging, as this can reduce its lifespan. Regular charging ensures your device is always ready to use.
3. Can I use a different brand charger for my mobility device?
Using a charger from a different brand is possible as long as it matches your device’s voltage, connector type, and amperage requirements. However, using a compatible, recommended charger is safest to ensure optimal performance and longevity.
4. How long does it take to fully charge a mobility device battery?
Charge times vary based on battery size and charger specifications but typically range from 6 to 12 hours. Check the charger’s details or your device’s manual for specific charge times.
5. How do I know when my device is fully charged?
Most chargers feature an indicator light or display. When charging, the light may be red or orange, changing to green once the battery is fully charged. Always refer to the charger’s instructions to confirm the indicator meanings.
6. Can I leave my battery charging overnight?
Yes, most modern chargers are designed to stop charging once the battery is full. However, it’s always safest to use chargers with automatic shutoff features to prevent overcharging.
7. What safety precautions should I take when using a battery charger?
Ensure the charger and battery are in a dry, well-ventilated area while charging. Avoid covering the charger, as it needs airflow to prevent overheating. If you notice any unusual heating, smells, or sounds, disconnect the charger and contact us for further assistance.
8. How do I maintain my battery charger?
Keep the charger clean and free of dust or debris. Store it in a dry place, and avoid exposing it to extreme temperatures. Periodic checks for damage to the cord or connectors will help prolong its lifespan and ensure safe operation.
9. Do your products come with a warranty? Yes, all our products come with a minimum 12 month New Zealand-based warranty, covering manufacturing defects and providing peace of mind. Warranty details, including coverage and duration, can be found on each product page.
10. How does freight and delivery work? We offer fast, reliable freight delivery across New Zealand, ensuring your products arrive promptly and securely. Delivery times vary depending on your location, but we strive to deliver all orders as quickly as possible. You will receive tracking information once your order has been dispatched.
11. What is your returns policy? We want you to be completely satisfied with your purchase. We offer 30-Day Hassle-Free Returns on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
12. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
