At Mobility Plus NZ, your privacy matters. As a family-owned, Kiwi business, we’re committed to protecting your personal information and only collecting what we need to serve you well. This policy explains what we collect, how we use it, and your rights under the Privacy Act 2020.
This policy applies to information collected via our website: www.mobilityplus.co.nz. For more about your rights, visit the Office of the Privacy Commissioner at www.privacy.org.nz.
What We Collect
- Your name, contact details and delivery address (when you place an order, book a hire, or fill out a form)
- Information you provide when registering or subscribing to our newsletter
- Payment information, processed securely by our payment providers — we do not store full card numbers
- Anonymous data about how you use our website, to help improve your experience
Information We Receive From Others
Sometimes we receive personal information about you from someone other than you — for example, when a family member or carer places an order or books a hire on your behalf, or when a healthcare provider, occupational therapist or funding agency (such as WINZ) refers you to us. Where we collect your information indirectly, we take reasonable steps to make sure you are aware that we hold it, what we use it for, and your rights, in line with the Privacy Act 2020.
How We Use Your Information
- Process and deliver your orders and hire arrangements
- Respond to enquiries and provide customer support
- Send updates and offers — only if you have opted in, and you can unsubscribe at any time
- Understand trends and customer preferences (via non-identifiable data)
- Meet our legal and tax obligations
Who We Share It With
We do not sell your personal information, and we do not share it with third parties for their own marketing. We share it only where needed to serve you or where required by law — for example, with couriers to deliver your order, payment processors to take payment, and the platforms that run our website and email (such as Shopify). These providers are contractually bound to protect your information and use it only for the services they provide to us.
Storage and Overseas Processing
Our website, orders and email run on trusted platforms including Shopify, which means your information may be stored or processed on secure servers outside New Zealand. Wherever it is held, we require it to be protected to standards comparable to the Privacy Act 2020.
How Long We Keep It
We keep your personal information only as long as needed for the purposes above, or as required by law (for example, tax records). When it is no longer needed, we securely delete or de-identify it.
Use of Cookies
Our website uses cookies to enhance your browsing experience. These small data files:
- Help us understand website traffic
- Let the website remember your preferences (like items in your cart)
- Never store personally identifiable information
You can disable cookies in your browser settings, but some features on our site may not work as intended.
Third-Party Links
Our site may contain links to other websites. Their privacy practices may differ from ours, so please review their privacy policies separately.
Your Rights
You have the right to ask to see the personal information we hold about you, ask us to correct it, or ask us to remove you from our marketing lists. Just contact us and we will help. If you are not happy with how we have handled your information, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.
Updates to This Policy
We may occasionally update this policy to reflect changes in law or business operations. Please check this page regularly to stay informed.
If you have any questions about your privacy or want to access your information, contact us at:
📧 info@mobilityplus.co.nz | 📞 022 022 9956
Last updated: 15 July 2026