Some of the most useful things we sell are also the smallest. Here's what I've learnt about the little everyday frustrations, getting into the car, getting dressed and reaching things, and the simple aids that quietly make them easier.
Helping someone doesn't always end in a sale. Sometimes the most useful thing I can do is say "we don't have the right thing for you" and help point them somewhere that does.
"What's the lightest walker you've got?" is one of the questions I hear most. It's a great question, but the number on the scales is only part of the answer. Here's what I've learnt about finding the walker that actually feels easiest to live with.
Every day our customers teach us something new. Sometimes it's a better way to solve a problem, sometimes it's an idea that improves our website, and sometimes it's simply a reminder that every order has a person and a story behind it.
Our rental service wasn't part of the original plan. It grew from listening to customers who only needed equipment for a short time. Here's the story behind why we introduced rentals at Mobility Plus.
In a world of chatbots and automated messages, we still answer the phone. Here's why those conversations have become one of the most valuable parts of running Mobility Plus, and how our customers help shape the way we do business every day.
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