What makes this product different from others like it?
It comes in three height options — 2, 4 or 6 inches — so you can pick the raise that suits you, with tool-light installation and a smooth, wipe-clean seat. It's supplied by Goldfern and backed by a 12-month NZ warranty.
Who is Mobility Plus?
Mobility Plus is a family-owned, New Zealand-based online store specialising in high-quality mobility equipment. We focus on providing solutions that enhance comfort and ease of movement.
Does Mobility Plus have a physical store?
No, Mobility Plus operates exclusively online to keep costs low and provide nationwide accessibility. This allows us to offer competitive pricing, fast delivery, and expert advice directly to your home.
How long does shipping take within New Zealand?
We dispatch daily, with 1–4 day delivery across NZ. Rural areas may take slightly longer.
What is the shipping cost?
Shipping is calculated at checkout based on your location.
What is your returns policy?
For hygiene and safety reasons, toilet seat raisers are classed as personal-use toileting equipment and can't be returned once dispatched — even if unused. This is covered in our Returns & Refunds policy. If your item arrives faulty, you're fully protected under the Consumer Guarantees Act 1993 — just get in touch and we'll sort a repair, replacement, or refund.
Can I collect my order?
No, Mobility Plus is an online-only business. All items are shipped directly to your nominated address.
Who is the NZ supplier for this product?
This product is supplied by Goldfern, a trusted supplier of quality mobility and daily-living equipment, with local NZ support.
Will it fit my toilet?
It clamps onto the pan with three adjustable brackets, so what matters is the shape of your pan, not the brand of toilet. Lift your seat and run a finger under the rim: if there is a lip with a gap underneath, the brackets have something to grip, and it will sit securely. Rounded and oval pans almost always have this. Modern square, D-shaped or “skirted” pans, where the sides run straight down to the floor, often have nothing to grab and a clamp-on raiser will slide about on them — an over-toilet frame is the right answer there. The raiser itself measures 29–30cm wide and 42–43cm long overall. Measure your pan across its widest point and from the cistern to the front tip before you order. If you are at all unsure, send us a photo of your toilet and we will tell you honestly.
Is the opening big enough to reach through?
The opening is 14–15cm across and 26–27cm front to back, with a 10–11cm gap at the front. That is on the narrower side. If reaching to wipe has been a problem in the past, choose the Derby Deluxe at 10cm instead — its opening is 25.5cm across, the widest we sell.
