What makes this product different from others like it?
This toilet seat raiser is designed with user flexibility and safety in mind. Backed by Cubro, it meets international quality standards and is supported locally.
Who is Mobility Plus?
Mobility Plus is a family-owned, New Zealand-based online store specialising in high-quality mobility equipment. We focus on providing solutions that enhance comfort and ease of movement.
Does Mobility Plus have a physical store?
No, Mobility Plus operates exclusively online to keep costs low and provide nationwide accessibility. This allows us to offer competitive pricing, fast delivery, and expert advice directly to your home.
How long does shipping take within New Zealand?
We dispatch daily, with 1–4 day delivery across NZ. Rural areas may take slightly longer.
What is the shipping cost?
Shipping is calculated at checkout based on your location.
What is your returns policy?
For hygiene and safety reasons, toilet seat raisers are classed as personal-use toileting equipment and can't be returned once dispatched — even if unused. This is covered in our Returns & Refunds policy. If your item arrives faulty, you're fully protected under the Consumer Guarantees Act 1993 — just get in touch and we'll sort a repair, replacement, or refund.
Can I collect my order?
No, Mobility Plus is an online-only business. All items are shipped directly to your nominated address.
Who is the NZ supplier for this product?
This product is supplied by Cubro, a trusted New Zealand-based company known for high-quality, reliable equipment with local support.
Will it fit my toilet?
The Derby clamps on with a bracket-and-nut fixing, no tools needed. What matters is the shape of your pan, not the brand. Lift your seat and run a finger under the rim: if there is an overhanging lip with a gap underneath, the brackets have something to grip. Rounded and oval pans almost always have this. Square, D-shaped or “skirted” modern pans, whose sides run straight down to the floor, often have nothing to grab — a clamp-on raiser will slide on those and an over-toilet frame is the right answer instead. Measure your pan across its widest point and from the cistern to the front tip before you order.
I struggle to reach and wipe on other raised seats. Will this one be better?
Yes — this is the one we recommend for exactly that. The 10cm Derby has an opening 25.5cm across by 26cm front to back, the widest we sell. The 5cm version is 21.5cm across. If a previous raiser held you too closely together to clean properly, the 10cm Derby is the fix.
