Hi Judith,

Thank you for your feedback.

We understand that the cost of everyday items has risen across the board, and unfortunately that’s not something we control. We work hard to keep our pricing as fair as possible while still maintaining product quality, reliable supply, and local support.

We deliberately avoid ultra-cheap imports found on platforms like Temu, as those products often compromise on durability, safety, and consistency. Our focus is on supplying products that are fit for purpose, supported by a New Zealand-based business, with local warranty, service, and accountability.

We appreciate you taking the time to leave a review.

Kind regards,
John
The Mobility Plus Team

Hi Diane,

Thanks for taking the time to leave a review — we appreciate your feedback.

We’re sorry to hear you found the sponge a bit too flexible. It’s actually designed to have some bend so it can comfortably reach around the back and shoulders without strain, which is why it feels softer than a standard handle. Most customers find that flexibility helps with ease of use and comfort.

If you ever have an issue with a product, we’d really appreciate it if you could get in touch with us directly before leaving a review — we’re always happy to help and sort things out quickly if something’s not quite right.

Best regards,
John
The Mobility Plus Team

Hi Judith,

Thank you for your feedback.

We understand that the cost of everyday items has risen across the board, and unfortunately that’s not something we control. We work hard to keep our pricing as fair as possible while still maintaining product quality, reliable supply, and local support.

We deliberately avoid ultra-cheap imports found on platforms like Temu, as those products often compromise on durability, safety, and consistency. Our focus is on supplying products that are fit for purpose, supported by a New Zealand-based business, with local warranty, service, and accountability.

We appreciate you taking the time to leave a review.

Kind regards,
John
The Mobility Plus Team

Hi Diane,

Thanks for taking the time to leave a review — we appreciate your feedback.

We’re sorry to hear you found the sponge a bit too flexible. It’s actually designed to have some bend so it can comfortably reach around the back and shoulders without strain, which is why it feels softer than a standard handle. Most customers find that flexibility helps with ease of use and comfort.

If you ever have an issue with a product, we’d really appreciate it if you could get in touch with us directly before leaving a review — we’re always happy to help and sort things out quickly if something’s not quite right.

Best regards,
John
The Mobility Plus Team