Check out our FAQ's below...
1. What types of bedroom products do you offer?
We offer a range of bedroom aids designed to improve comfort, support, and accessibility. Our collection includes items like overbed tables, overbed poles, and bed rails, all of which help individuals with mobility challenges or those recovering from surgery manage daily activities more comfortably.
2. How do I choose the right overbed table?
Choosing the right overbed table depends on your specific needs. Consider features like adjustable height, tilt functionality, and ease of movement. Our tables are designed to be versatile, providing stable surfaces for meals, reading, or other activities while in bed.
3. What are overbed poles, and how can they help?
Overbed poles provide support for individuals who need assistance repositioning or sitting up in bed. They are sturdy and adjustable, offering a secure handle to grip, making it easier to move and shift comfortably.
4. Are your bedroom aids easy to assemble?
Yes, our bedroom aids, such as overbed tables and poles, come with straightforward assembly instructions and require minimal tools. If you need additional guidance, please reach out to our team at info@mobilityplus.co.nz
5. Do your bedroom products come with a warranty?
Yes, all of our bedroom products come with a 12-month New Zealand-based warranty, covering manufacturing defects for added peace of mind. Warranty details, including coverage and duration, are provided on each product page.
6. How do I maintain and care for my bedroom aids?
To keep your bedroom aids in optimal condition, we recommend regular cleaning and following any care instructions provided with the product. Avoid using harsh cleaning agents, and check any mechanical parts periodically to ensure they function smoothly.
7. Are these products suitable for post-surgery recovery?
Yes, many of our bedroom aids, like overbed tables, poles, and bed rails, are designed to provide extra support and convenience, making them ideal for individuals recovering from surgery or managing limited mobility.
8. How does freight and delivery work?
We offer fast, reliable freight delivery across New Zealand, ensuring your products arrive promptly and securely. Delivery times vary depending on your location, but we strive to deliver all orders as quickly as possible. You will receive tracking information once your order has been dispatched.
9. What is your returns policy?
We want you to be completely satisfied with your purchase. We offer 30-Day Hassle-Free Returns on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
10. Where is your shop located? Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
