From Kellie's Desk

Helping someone doesn't always end in a sale. Sometimes the most useful thing I can do is say "we don't have the right thing for you" and help point them somewhere that does.

"What's the lightest walker you've got?" is one of the questions I hear most. It's a great question, but the number on the scales is only part of the answer. Here's what I've learnt about finding the walker that actually feels easiest to live with.

Every day our customers teach us something new. Sometimes it's a better way to solve a problem, sometimes it's an idea that improves our website, and sometimes it's simply a reminder that every order has a person and a story behind it.