Check out our FAQ's below...
1. What types of wheelchairs do you offer?
We offer a comprehensive range of wheelchairs to cater to various mobility needs, including:
- Manual Wheelchairs (also known as self-propelled): Designed for users to propel themselves using hand rims attached to the wheels, providing independence and control.
- Transit Wheelchairs: Lightweight and foldable, these wheelchairs are intended to be pushed by a caregiver, making them ideal for travel and everyday use.
2. How do I choose the right wheelchair for my needs?
Selecting the appropriate wheelchair depends on factors such as your mobility requirements, where you'll be using the wheelchair (indoors or outdoors), and the level of independence you desire. Our free buying guide provides detailed information to assist you in making an informed decision.
3. Are your wheelchairs adjustable?
Many of our wheelchairs feature adjustable components to enhance comfort and usability:
- Footrests: Swing-away and height-adjustable footrests facilitate easier transfers and allow customization to the user's preferred height.
- Armrests: Some models include lift-up armrests to aid in patient transfers.
Specific adjustment features are detailed on each product page.
4. What is the weight capacity of your wheelchairs?
Our wheelchairs have varying weight capacities to accommodate different users:
- Economy Manual Wheelchair: Supports up to 136kg.
- Lightweight Manual Wheelchair (10.6kg): Supports up to 100kg.
- Freiheit® Freedom Lightweight Manual Wheelchair: Supports up to 110kg.
- XLITE Manual Wheelchair (11.4kg): Supports up to 110kg.
Please refer to the specific product page for detailed weight capacity information.
5. Do your wheelchairs come with a warranty?
Yes, all our wheelchairs come with a 12-month New Zealand-based warranty, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for wheelchairs?
We offer a 30-Day Hassle-Free Returns policy on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. Cost of Delivery: We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
