Check out our FAQ's below...
1. What types of reaching aids do you offer?
We provide a variety of reaching aids designed to assist with picking up items, extending reach, and enhancing independence in daily activities. Our collection includes:
- Grabbers and Pick-Up Tools: Lightweight, ergonomic tools for reaching objects on high shelves or the floor.
-Magnetic Reachers: Reachers with magnetic tips to pick up small metallic items easily.
- Specialised Aids for Showering, Toileting, and Driving: Reaching aids to assist with tasks in the shower, toilet, and while driving, offering support for personal care and independence in a variety of settings.
2. How do I choose the right reaching aid?
Choosing the right reaching aid depends on your needs. If you need to pick up smaller metal items, a magnetic reacher may be ideal. A standard grabber works well for general purposes.
3. Are reaching aids easy to use?
Yes, our reaching aids are designed for simplicity and ease of use. They are lightweight, ergonomically designed, and suitable for individuals with limited hand strength or mobility, making everyday tasks easier.
4. Are reaching aids suitable for people with limited mobility or recovering from surgery?
Absolutely. Our reaching aids are ideal for individuals with limited mobility, those recovering from surgery, or anyone who needs assistance reaching or picking up items. They promote independence and make daily tasks more manageable.
5. Do your reaching aids come with a warranty?
Yes, all our reaching aids come with a 12-month New Zealand-based warranty, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for reaching aids?
We offer a 30-Day Hassle-Free Returns policy on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
7. How does shipping work?
We provide fast, reliable shipping across New Zealand, ensuring your reaching aids arrive promptly. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
8. Where is your shop located? Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
