Check out our FAQ's below...
1. What types of furniture do you offer?
We offer a range of furniture designed to improve comfort, accessibility, and independence. Our collection includes lift chairs, overbed tables, and overbed poles, ideal for individuals with mobility challenges or those recovering from surgery.
2. How do I choose the right lift chair?
Our lift chairs feature dual motors, offering superior performance with a range of reclining and positioning options. Dual motors allow independent control of the footrest and backrest, enabling you to achieve your preferred position. All models include remote control operation for ease of use and come with NZ Wide Delivery & Set Up for lift chairs.
3. Are the lift chairs easy to operate?
Yes, our lift chairs are designed with user-friendly controls for simplicity. All models include a remote control, allowing you to adjust the chair to your desired position effortlessly.
4. NZ Wide Delivery & Set Up for Lift Chairs
Experience a seamless setup with our bespoke two-person delivery service. Our qualified technicians will deliver your lift chair, expertly assemble it in your preferred location, and remove all packaging, leaving your space clean and ready to use. Let us take the stress out of setup, ensuring your new lift chair is ready for immediate comfort and convenience.
5. How do I maintain and care for my furniture?
To keep your furniture in optimal condition, we recommend regular cleaning and adherence to any care instructions provided with the product. Avoid using harsh cleaning agents, and periodically check mechanical parts to ensure they function smoothly.
6. Do you have furniture designed for specific medical needs?
Yes, our furniture selection includes items designed to provide support and comfort for specific medical needs, such as post-surgery recovery or chronic mobility issues. Lift chairs, in particular, can assist with improved posture, circulation, and independence.
7. Do your furniture products come with a warranty?
Yes, all our furniture products come with a minimum 12 month New Zealand-based warranty, covering manufacturing defects and providing peace of mind. Warranty details, including coverage and duration, can be found on each product page.
8. How does freight and delivery work? We offer fast, reliable freight delivery across New Zealand, ensuring your products arrive promptly and securely. Delivery times vary depending on your location, but we strive to deliver all orders as quickly as possible. You will receive tracking information once your order has been dispatched.
9. What is your returns policy? We want you to be completely satisfied with your purchase. We offer 30-Day Hassle-Free Returns on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
10. Where is your shop located? Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!
