Hi Jenny,

Thanks for your feedback.

The tri walker is intentionally stiff when new so it doesn’t fold or collapse while you’re walking — this is a safety feature, not a fault. With regular use, the folding action eases naturally over time.

Regarding the brake, these use cable brakes (similar to a bicycle), and it’s normal for them to occasionally need a minor adjustment, especially after initial use or transport.

If you ever need support or advice, it’s always best to contact us directly, as most issues like this are straightforward to resolve.

Kind regards,
John
The Mobility Plus Team

Thanks, Cynthia — we’re pleased to hear the issue has now been resolved.

Just to clarify for anyone reading: the Tri Walker was not faulty. The handle felt loose only because it hadn’t been assembled correctly — once the hex-head bolt was seated properly, everything worked as designed.

We always encourage customers to contact us first if something doesn’t seem right. Small family businesses like ours rely on customer reviews and take them seriously, but it’s disappointing to still see a low-star rating when the product itself performed exactly as intended once correctly assembled.

— John, The Mobility Plus Team

Hi Jenny,

Thanks for your feedback.

The tri walker is intentionally stiff when new so it doesn’t fold or collapse while you’re walking — this is a safety feature, not a fault. With regular use, the folding action eases naturally over time.

Regarding the brake, these use cable brakes (similar to a bicycle), and it’s normal for them to occasionally need a minor adjustment, especially after initial use or transport.

If you ever need support or advice, it’s always best to contact us directly, as most issues like this are straightforward to resolve.

Kind regards,
John
The Mobility Plus Team

Thanks, Cynthia — we’re pleased to hear the issue has now been resolved.

Just to clarify for anyone reading: the Tri Walker was not faulty. The handle felt loose only because it hadn’t been assembled correctly — once the hex-head bolt was seated properly, everything worked as designed.

We always encourage customers to contact us first if something doesn’t seem right. Small family businesses like ours rely on customer reviews and take them seriously, but it’s disappointing to still see a low-star rating when the product itself performed exactly as intended once correctly assembled.

— John, The Mobility Plus Team

Hi Jenny,

Thanks for your feedback.

The tri walker is intentionally stiff when new so it doesn’t fold or collapse while you’re walking — this is a safety feature, not a fault. With regular use, the folding action eases naturally over time.

Regarding the brake, these use cable brakes (similar to a bicycle), and it’s normal for them to occasionally need a minor adjustment, especially after initial use or transport.

If you ever need support or advice, it’s always best to contact us directly, as most issues like this are straightforward to resolve.

Kind regards,
John
The Mobility Plus Team

Thanks, Cynthia — we’re pleased to hear the issue has now been resolved.

Just to clarify for anyone reading: the Tri Walker was not faulty. The handle felt loose only because it hadn’t been assembled correctly — once the hex-head bolt was seated properly, everything worked as designed.

We always encourage customers to contact us first if something doesn’t seem right. Small family businesses like ours rely on customer reviews and take them seriously, but it’s disappointing to still see a low-star rating when the product itself performed exactly as intended once correctly assembled.

— John, The Mobility Plus Team