Check out our FAQ's below...
1. What types of walking sticks and canes do you offer?
We provide a diverse selection of walking sticks and canes to suit various needs and preferences, including:
- Handcrafted Wooden Canes: Elegant, durable canes made from natural wood, offering a classic look and sturdy support.
- Lightweight Folding Canes: Portable and convenient, these canes are easy to store and carry, ideal for on-the-go use.
- Quad Walking Sticks: Featuring a four-pronged base for enhanced stability, suitable for those requiring additional support.
- Cane Accessories: Including replacement tips, wrist straps, and holders to customize and maintain your cane.
2. How do I choose the right walking stick or cane?
Selecting the appropriate walking aid depends on factors such as your mobility needs, personal style, and comfort preferences. Consider the following:
- Material: Wooden canes offer a classic aesthetic, while aluminum canes are lightweight and adjustable.
- Handle Design: Options include T-handle, Derby handle, and Swan neck, each providing different grip styles and comfort levels.
- Features: Folding canes are convenient for travel, and quad canes provide extra stability.
3. Are your walking sticks and canes adjustable?
Many of our canes are adjustable to accommodate various heights, ensuring optimal comfort and support. Product specifications, including adjustability, are detailed on each product page.
4. Do you offer walking sticks with seats?
Yes, we offer cane seats that function as both a walking stick and a portable seat, providing convenience and rest during your outings.
5. Do your walking sticks and canes come with a warranty?
Yes, all our walking sticks and canes come with a 12-month New Zealand-based warranty, covering manufacturing defects. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for walking sticks and canes?
We offer a **30-Day Hassle-Free Returns** policy on many products. If you need to return an item, please refer to our Returns & Refunds policy for detailed information on eligibility and the process.
7. How does shipping work, and what are the costs and timings?
We provide fast, reliable shipping across New Zealand. **Cost of Delivery:** We believe in complete transparency. Freight costs are clearly displayed on each product page, based on your location and order size. You’ll also see the total cost at checkout, ensuring there are no surprises. Delivery times vary depending on your location, and you will receive tracking information once your order has been dispatched.
8. Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!