Where is your shop located?
Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we can keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Delivery & Returns?
We deliver nationwide across New Zealand, bringing your order directly to your door. Standard delivery times are 2-5 working days for most items. If you’re not completely satisfied with your purchase, we offer 30-Day Hassle-Free Returns. Let us know within 30 days of receiving your order, and we’ll guide you through the simple and easy return process. Our goal is to make shopping with Mobility Plus convenient, worry-free, and tailored to your needs.
What is the cost of shipping?
To make delivery as economical as possible for you, some products have different delivery costs based on their size and your location within New Zealand. Shipping costs are clearly displayed on each product page, and you’ll also see the total cost at checkout, ensuring there are no hidden fees or surprises. We’re also happy to combine freight, making it more cost-effective to buy more than one item at a time.
How can I contact Mobility Plus?
You can reach us via email at info@mobilityplus.co.nz or by calling us at 021-025-63622. As a small family business, we aren’t always able to get to the phone straight away, but please leave a message, or even better, text us your question. Our chatbot may be automated, but it’s backed by a real person who will follow up if the bot can’t fully assist. We’re here to help and will get back to you as soon as possible!