Check out our FAQ's below...
1. What types of cushions do you offer?
We provide a variety of cushions designed to enhance comfort and support, including:
-Donut Ring Cushions: Alleviate pressure and provide relief from conditions like hemorrhoids.
-Coccyx Wedge Cushions: Targeted support to relieve tailbone discomfort.
-Posture Wedge Cushions: Aid in improving sitting posture and reducing back pain.
-Seat Cushions: General seating comfort for various chairs and wheelchairs.
-Back Support Cushions: Lumbar support to maintain natural spine curvature.
-Knee Cushions: Promote proper spinal alignment during sleep.
2. How do I choose the right cushion for my needs?
Selecting the appropriate cushion depends on your specific requirements:
-Pressure Relief: Donut ring cushions are ideal for reducing pressure on sensitive areas.
-Posture Improvement: Posture wedge cushions help in maintaining proper sitting alignment.
-Tailbone Pain: Coccyx wedge cushions offer targeted relief for tailbone discomfort.
- Wheelchair Use: Many of our seat and back support cushions are designed to enhance comfort and provide support when used with wheelchairs.
3. Are your cushions easy to maintain?
Yes, our cushions are designed for easy maintenance. Many come with removable, machine-washable covers. Specific care instructions are provided with each product.
4. Are these cushions suitable for post-surgery recovery?
Yes, many of our cushions are designed to provide extra support and comfort, making them ideal for individuals recovering from surgery or managing limited mobility. Certain cushions also provide added comfort and pressure relief for wheelchair users.
5. Do your cushions come with a warranty?
Yes, all our cushions come with a **12-month New Zealand-based warranty**, covering manufacturing defects for your peace of mind. Warranty details, including coverage and duration, are provided on each product page.
6. What is your returns policy for cushions?
Due to health and hygiene reasons, we cannot accept returns on any type of cushion. We recommend reviewing product details carefully before purchase. For more information, please refer to our Returns & Refunds policy
7. How does shipping work?
We offer fast, reliable freight delivery across New Zealand, ensuring your products arrive promptly and securely. Delivery times vary depending on your location, but we strive to deliver all orders as quickly as possible. You will receive tracking information once your order has been dispatched.
8. Where is your shop located? Mobility Plus is an online-only store based in Tauranga, New Zealand. Since transitioning to an e-commerce model in 2022, we’re able to serve customers nationwide. With no physical storefront, we keep our prices lower and pass those savings on to you, delivering high-quality mobility equipment directly to your door—making it more affordable and convenient to get what you need.
Have more questions?
If you need further assistance or have additional questions, please feel free to contact us at info@mobilityplus.co.nz—we’re here to help!