At Mobility Plus, we stand by the quality of our products. Here's what you need to know about our warranties:

Standard Warranty: We want you to have peace of mind with your purchase. That's why all our new products are covered by a 1-year warranty. For the complete details, please refer to your owner’s manual.

Making a Warranty Claim: In the rare event of a warranty claim, please contact us immediately. If your claim is accepted under the terms of the warranty, we'll repair or replace the product in accordance with the Consumer Guarantees Act 1993. The warranty period begins from the date of purchase and covers faulty materials, product defects, and faulty workmanship.

Exclusions: Our warranty does not cover damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse.

Warranty Costs: Full warranty investigation costs will be charged before processing a claim. This includes call-out fees, technical assessment time, and administration time. Approved claims may have some costs covered by the manufacturer’s warranty.

Warranty Assessment Time: We strive to assess faulty products as quickly as possible, but it may take between 2-4 weeks for a thorough assessment. This time frame allows for detailed assessment by the manufacturer's technicians.

Warranty Outcome: If your product failure meets the manufacturer’s warranty criteria, it will be replaced as per warranty terms. If not covered, replacement and associated costs will be at your expense.

Exclusions: Damage resulting from normal wear and tear, incorrect use, or misuse of the product is not covered. Please read and follow all instructions provided with your purchase to avoid voiding the warranty.

Return to Base Warranty: In the event of a fault, the product must be returned to us at your expense for assessment until the warranty claim is confirmed.

We're committed to ensuring your satisfaction and will do our best to resolve any issues promptly and fairly. If you have any questions or concerns about our warranties, please don't hesitate to contact us.