What is the cost of delivery?
Freight costs are dependent on where you live and the size of the products you order. Total freight costs are calculated at the checkout.
How long will my order take?
- 2-4 Working Days North Island
- 4-6 Working Days South Island
- Rural Delivery - Please add an extra 3 Working days to the times above
Can I collect my order from your store?
Sorry but no, we are an online store only.
Which Courier Company will deliver my order?
M+ Dispatch or direct dispatch from Supplier (NZ)?
Although we hold a huge amount of stock, sometimes we opt to drop-ship from one of our invaluable suppliers based in NZ, to speed up delivery for our customers.
In stock or out of stock?
In the unlikely event of us or our supplier not having your product in stock, it may take us extra time to dispatch your order. You will be kept informed if such a situation occurs and will not be charged anything extra.
What if my parcel hasn't arrived?
If you haven't received your parcel within the time frame specified above, then please contact us straight away. Claiming for a lost parcel must be done within 10 days from initial dispatch. The claims process is done on a case by case basis. *We cannot accept responsibility for your parcel once delivery has been made.
My parcel arrived damaged. What can I do?
If your parcel has turned up damaged, please do not sign for it without making a note of the damage. Take photos of all outer packaging and/or damaged goods inside and email the photos to us. For us to make a claim with the courier company, you must provide us with all of the information above including photos, otherwise the claim may be declined.
Please contact us BEFORE buying a mobility scooter online - email@example.com . As these are large items and need to be set up or demonstrated, these will be delivered by one of our qualified technicians. The mobility scooter delivery with set-up service is currently only in the Bay of Plenty between Te Puke and Katikati.
For out of area mobility scooter purchases you can come and collect you mobility with a trailer or the use the Pick Up Guy. www.pickupguy.co.nz/